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<div>We're tracking our questions through a form we set up using Qualtrics. It really isn't very elaborate and we need to refine it further. We just implemented the new form based off of a simple form we had originally set up using Google forms. Qualtrics
is more powerful and more secure and will be easy to capture the data for analysis. We track our questions and use separately from the Reference Department. We use the same tracking for social science data questions as well as research data questions.</div>
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<div>It seems to me that many universities have university-wide licenses to Qualtrics, so if you happen to be at one of those institutions, might be worth looking into.</div>
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<div>Wendy</div>
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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Wendy Mann</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri"><span class="Apple-style-span" style="font-size: 14px; ">Head, Data Services</span></font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri"><span class="Apple-style-span" style="font-size: 14px; ">George Mason University Libraries</span></font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri"><span class="Apple-style-span" style="font-size: 14px; ">C-105 Fenwick Library</span></font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri"><span class="Apple-style-span" style="font-size: 14px; ">Phone: 703-993-5272</span></font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri"><span class="Apple-style-span" style="font-size: 14px; ">http://dataservices.gmu.edu</span></font></font></div>
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<span style="font-weight:bold">From: </span><Williams>, Sarah Christine <<a href="mailto:scwillms@illinois.edu">scwillms@illinois.edu</a>><br>
<span style="font-weight:bold">Reply-To: </span>"Research Data, Access and Preservation" <<a href="mailto:rdap@asis.org">rdap@asis.org</a>><br>
<span style="font-weight:bold">Date: </span>Wednesday, August 28, 2013 11:42 AM<br>
<span style="font-weight:bold">To: </span>"Research Data, Access and Preservation" <<a href="mailto:rdap@asis.org">rdap@asis.org</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [Rdap] Tracking data questions/requests<br>
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<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Thanks, Aletia.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; ">We’re also thinking about tracking data questions for statistical purposes, for example, to know how many data-related questions the library answered in a semester. I don’t
know if other institutions are tracking these types of questions separately from reference questions, and if so, how.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Sarah<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "> Rdap [<a href="mailto:rdap-bounces@asis.org">mailto:rdap-bounces@asis.org</a>]
<b>On Behalf Of </b>Aletia Morgan<br>
<b>Sent:</b> Wednesday, August 28, 2013 10:00 AM<br>
<b>To:</b> 'Research Data, Access and Preservation'<br>
<b>Subject:</b> Re: [Rdap] Tracking data questions/requests<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Sarah,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">That’s a great question – we’ve been playing with some workflow management solutions, but really don’t have anything settled yet that would easily support our data services. So far, we’ve been keeping a spreadsheet
on a shared drive, which really isn’t adequate.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’d be very interested in any suggestions!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Aletia <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> <br>
</span><span style="font-size: 12pt; color: rgb(31, 73, 125); font-family: 'Times New Roman', serif; ">~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</span><span style="font-size: 10pt; color: rgb(31, 73, 125); font-family: 'Times New Roman', serif; "><br>
</span><i><span style="font-size:10.0pt;color:#1F497D">Aletia Morgan</span></i><i><span style="font-size:9.0pt;color:#1F497D"><br>
</span></i><i><span style="font-size:10.0pt;color:#1F497D">Research Data Manager</span></i><span style="font-size:9.0pt;color:#1F497D"><br>
<i>Rutgers University<br>
<a href="mailto:aletia.morgan@rutgers.edu">aletia.morgan@rutgers.edu</a><br>
848-932-6099</i></span><i><span style="font-size: 12pt; color: rgb(31, 73, 125); font-family: 'Times New Roman', serif; "></span></i><span style="font-size: 12pt; color: rgb(31, 73, 125); font-family: 'Times New Roman', serif; "><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "> Rdap [<a href="mailto:rdap-bounces@asis.org">mailto:rdap-bounces@asis.org</a>]
<b>On Behalf Of </b>Williams, Sarah Christine<br>
<b>Sent:</b> Wednesday, August 28, 2013 10:51 AM<br>
<b>To:</b> <a href="mailto:rdap@mail.asis.org">rdap@mail.asis.org</a><br>
<b>Subject:</b> [Rdap] Tracking data questions/requests<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; ">As data services are expanding at the University of Illinois, we are thinking about how we track data questions/requests. We are interested to learn more about how other libraries
are tracking data questions, for example:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><!--[if !supportLists]--><span style="font-size: 10pt; "><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Do you systematically track data questions? Is this library-wide or just within a specific unit in the library?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><!--[if !supportLists]--><span style="font-size: 10pt; "><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span style="font-size: 10pt; font-family: Arial, sans-serif; ">What system do you use to record data questions? Is it the same system used to record reference questions or is it separate?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; ">We would appreciate hearing about practices and experiences at other libraries.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Thanks in advance,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Sarah Williams<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; "><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif; ">********************************<br>
Sarah C. Williams<br>
Life Sciences Data Services Librarian<br>
University of Illinois at Urbana-Champaign<br>
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<a href="mailto:scwillms@illinois.edu">scwillms@illinois.edu</a><br>
(217) 333-8916<br>
<a href="http://www.library.illinois.edu/people/bios/scwillms/">http://www.library.illinois.edu/people/bios/scwillms/</a></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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