[Rdap] Tracking data questions/requests

[Wendy Mann]

We're tracking our questions through a form we set up using Qualtrics.  It really isn't very elaborate and we need to refine it further.  We just implemented the new form based off of a simple form we had originally set up using Google forms.  Qualtrics is more powerful and more secure and will be easy to capture the data for analysis.  We track our questions and use separately from the Reference Department.  We use the same tracking for social science data questions as well as research data questions.

It seems to me that many universities have university-wide licenses to Qualtrics, so if you happen to be at one of those institutions, might be worth looking into.

Wendy

--
Wendy Mann
Head, Data Services
George Mason University Libraries
C-105 Fenwick Library
Phone:  703-993-5272
http://dataservices.gmu.edu


From: <Williams>, Sarah Christine <scwillms at illinois.edu<mailto:scwillms at illinois.edu>>
Reply-To: "Research Data, Access and Preservation" <rdap at asis.org<mailto:rdap at asis.org>>
Date: Wednesday, August 28, 2013 11:42 AM
To: "Research Data, Access and Preservation" <rdap at asis.org<mailto:rdap at asis.org>>
Subject: Re: [Rdap] Tracking data questions/requests

Thanks, Aletia.

We’re also thinking about tracking data questions for statistical purposes, for example, to know how many data-related questions the library answered in a semester.  I don’t know if other institutions are tracking these types of questions separately from reference questions, and if so, how.

Sarah

From: Rdap [mailto:rdap-bounces at asis.org] On Behalf Of Aletia Morgan
Sent: Wednesday, August 28, 2013 10:00 AM
To: 'Research Data, Access and Preservation'
Subject: Re: [Rdap] Tracking data questions/requests

Sarah,

That’s a great question – we’ve been playing with some workflow management solutions, but really don’t have anything settled yet that would easily support our data services.  So far, we’ve been keeping a spreadsheet on a shared drive, which really isn’t adequate.

I’d be very interested in any suggestions!

Aletia

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Aletia Morgan
Research Data Manager
Rutgers University
aletia.morgan at rutgers.edu<mailto:aletia.morgan at rutgers.edu>
848-932-6099

From: Rdap [mailto:rdap-bounces at asis.org] On Behalf Of Williams, Sarah Christine
Sent: Wednesday, August 28, 2013 10:51 AM
To: rdap at mail.asis.org<mailto:rdap at mail.asis.org>
Subject: [Rdap] Tracking data questions/requests

Hello,

As data services are expanding at the University of Illinois, we are thinking about how we track data questions/requests.  We are interested to learn more about how other libraries are tracking data questions, for example:


·         Do you systematically track data questions?  Is this library-wide or just within a specific unit in the library?

·         What system do you use to record data questions?  Is it the same system used to record reference questions or is it separate?

We would appreciate hearing about practices and experiences at other libraries.

Thanks in advance,
Sarah Williams

********************************
Sarah C. Williams
Life Sciences Data Services Librarian
University of Illinois at Urbana-Champaign

scwillms at illinois.edu<mailto:scwillms at illinois.edu>
(217) 333-8916
http://www.library.illinois.edu/people/bios/scwillms/

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail.kunverj.com/pipermail/rdap/attachments/20130828/e15f30b7/attachment.html>